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Feature Updates: SMS + Assign to ANYONE

Nov 8, 2017 Adam Feature Updates

As we move quickly towards the end of the year we are still hard at work on our highly anticipated app for iOS and Android! We'll have more news on that as we get closer to launch. In the meantime, today's new features include SMS (texting), which is another highly requested feature. Read on below for more info on that and the other new features.

SMS (texting)

SMS is now available for everyone! You can setup an SMS number on the Communication > Communication Options page to start using SMS. Search by area code to find a phone number. Outside of US and Canada you can use your own number to send SMS so just enter it into the Communication Options under SMS Phone Number. Once SMS is enabled you will be able to set which events trigger text messages using the other tabs on the Communication Options page (Office, Sitters and Clients).

Staff will have a Communication Preference setting on their My Account page where they can decide whether they receive "Both Email and SMS" (the default), "Email Preferred" or "SMS Preferred". Clients have the same setting on their My Info page (which you can change in the Client Profile).

Pricing is 3/4 cent per text, with a $1.50 minimum fee each month (for outside US & Canada see the Communication Options page for pricing). Your current usage/price can be found on your My Plan page. Monthly pricing examples:

50 texts: $1.50
200 texts: $1.50
500 texts: $3.75
1000 texts: $7.50
2000 texts: $15.00
5000 texts: $37.50

Note: using SMS requires the new interface and in-system plan billing

"ANYONE" Assignments

No automatic alt text available.

You can now assign visits to "ANYONE" which will result in all sitters being notified of the assignment. They will be visible on everyone's My Schedule page until someone uses the "Accept" button to accept them.

Required animal types for Base Services

You can now edit your Services on the Petcare > Services & Times > Base Services page and choose which Animals can be serviced for each. When clients are requesting visits they will not be able to see services that don't match their pets. This will not limit the Master Schedule in any way.

Additional Updates

Setup a customizable "New Client Checklist" in the Office Only section of Client Profiles visible to Managers at Administrative > Site Options > Clients > New Client Checklist Choices
If you have the new interface turned on for your site individual users can no longer opt-out and use the old interface. The reason for this is the old interface is no longer receiving non-critical bug updates.

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Satisfied Customers

My managers LOVE it!!!! I also have been INCREDIBLY pleased from a management standpoint. I've been out of town and have had to use the app on my phone for most things. I've been able to walk my managers through any issues they've had on my phone. This has AMAZED me. Your responsiveness to our questions and issues has been fabulous as well. It's such a huge difference from what I've been used to for 12 years. I could kick myself for not switching sooner!!!!!! Very grateful I found you🙂
– Susan Forte,
Founder/Owner of Heaven Sent Pet Care

Switching to Precise is saving our office and clients time. Our clients response to the ease of the program has been fantastic. Besides having the features we need, client feedback on a program is very important to us since its a reflection of our services as well. So far we are very pleased.

Update: I have used Precise Petcare for over 2 years now. Our clients, sitters and office staff all find it easy to use and enjoy the customization features that allows us to work with our clients and sitters needs. Often they add new features that add more value to our service and make us look good as a company. The journal feature that we use for pet sits really help our clients feel at ease while they are away. There are a variety of features that set this service apart from others and they are always listening to users and improving.

– Colleen Flanagan
Owner, Your Dog Smiles

We take our jobs very seriously here at Homeward Bound. The system improvements have been many in the past year and as such you have made OUR jobs that much easier and more efficient. As I look back at how we USED TO have to manage our daily operations (due to a lack of efficient software) I am astonished at how we managed before, how far we have come, and how much we have grown this past year. Much of that has to do with your system.
– Kellie Owens
Owner, Homeward Bound, Inc.