Terms of Service
Last updated: August 7, 2026
These Terms of Service ("Terms") are an agreement between you ("Customer," "you," or "your") and Precise Services, LLC, doing business as Precise Petcare ("Precise Petcare," "we," "us," or "our").
By creating an account or using Precise Petcare, you agree to these Terms and our Privacy Policy.
If you use Precise Petcare on behalf of a company or other organization, you confirm that you have authority to accept these Terms on its behalf.
Description of the Service
Precise Petcare is an online subscription service for pet care businesses. The Service includes the Precise Petcare website, mobile applications, software features, support resources, and related services.
We maintain and improve the Service over time. Features may be added, modified, or discontinued as the product evolves.
We use commercially reasonable efforts to keep the Service available and operating properly. No online service can be guaranteed to operate without interruption or error at all times.
Account security
You are responsible for:
Maintaining the confidentiality of usernames and passwords;
Managing the users who have access to your account;
Assigning appropriate user roles and permissions;
Removing access when someone should no longer use your account; and
Activity occurring through your account.
You must notify us promptly if you believe an account or password has been compromised.
Customer responsibilities
Precise Petcare provides tools to help you operate your business. You remain responsible for reviewing and verifying schedules, staff assignments, client instructions, invoices, payments, reports, and other business information.
You are responsible for your relationships with clients, employees, and contractors and for complying with laws that apply to your business.
Proper use
You agree to use the Service lawfully and responsibly.
You may not use the Service to:
Engage in illegal, fraudulent, abusive, or misleading activity;
Upload or distribute unlawful, harmful, or infringing content;
Send spam or communications without appropriate permission;
Introduce viruses, malware, or other harmful code;
Attempt to gain unauthorized access to the Service or another account;
Interfere with the operation or security of the Service;
Misrepresent your identity or business; or
Help another person engage in prohibited conduct.
We may investigate suspected misuse and suspend or terminate access when necessary to protect the Service, our customers, or others.
Customer data and privacy
You retain ownership of the information, files, photographs, communications, and other content submitted to the Service ("Customer Data").
You give us permission to host, process, transmit, back up, and display Customer Data as necessary to provide, secure, support, and improve the Service.
You are responsible for ensuring that you have the rights and permissions necessary to provide Customer Data to us. This includes providing appropriate notices and obtaining any legally required consent from clients, employees, and contractors.
Our handling of personal information is described in our Privacy Policy.
Support
Standard support is available through our designated support channels during published business hours.
Support includes reasonable assistance with understanding, configuring, and troubleshooting the Service. Resolution of some issues may require information or action from you or a third-party provider.
We do not guarantee a particular response or resolution time unless agreed separately in writing.
Standard support may be limited or unavailable while an account has an overdue balance or is suspended.
Feature requests, preliminary discussions, and estimated timelines are not commitments to deliver a particular feature unless agreed separately in writing.
Third-party services
Precise Petcare may connect with services supplied by other companies, including payment processors, merchant gateways, banks, app stores, mapping services, email providers, text-message providers, and accounting systems.
Your use of a third-party service may also be governed by that provider's terms and policies.
We are not responsible for the availability, decisions, settings, or performance of third-party services. We may modify or discontinue an integration if the third-party provider changes or discontinues the underlying service.
Payment processing
Precise Petcare may transmit payment information or instructions to a payment processor or merchant gateway. Precise Petcare is not a bank or payment processor.
Payment authorization, fraud review, settlement, funding, expiration, reversal, refund, and chargeback decisions may be controlled by your payment processor, merchant gateway, or bank.
A payment status displayed in Precise Petcare reflects the information available to the Service at that time. It does not guarantee that funds have finally settled or cannot later be declined, expired, reversed, refunded, or disputed.
You are responsible for:
Maintaining and configuring your merchant or payment-processing account;
Reviewing your processor's fraud and security settings;
Reconciling Precise Petcare records with processor and bank records; and
Collecting amounts owed by your clients.
If you notice a discrepancy, you must report it promptly and provide the information needed for us to investigate.
Free trials and promotions
A free trial provides access to the Service for the period disclosed when you register. At the end of the trial, you must select a paid subscription and provide a valid payment method to continue using the Service.
Promotional discounts apply only for the stated promotional period. After that period, the subscription continues at the regular price unless canceled.
Subscription billing
Subscriptions are billed monthly or annually, depending on the billing option selected.
By providing a payment method, you authorize us and our billing provider to charge recurring subscription fees, applicable taxes, and other services you approve.
Subscriptions renew automatically until canceled. You are responsible for maintaining current and accurate billing information.
We may change our prices. Price changes take effect at the beginning of a future billing period.
Refunds
Subscription fees and other charges are non-refundable, including for partial billing periods, unused time, or periods during which you did not use the Service.
We may make an exception at our discretion. An exception in one situation does not require us to provide an exception in another.
Nothing in this section limits a refund right required by law.
Failed payments and overdue accounts
If a subscription payment fails, our billing provider retries the automatic charge once per week for four weeks.
If the fourth attempt is unsuccessful, the account is suspended 28 days after the initial failed payment.
While an account is overdue:
Access to some or all of the Service may be limited;
Standard support may be limited or unavailable; and
You remain responsible for the unpaid balance.
Access is restored after all overdue charges are paid.
Chargebacks and payment disputes
You must contact us promptly if you believe a Precise Petcare subscription charge is incorrect. We will review the charge and correct legitimate billing errors.
Starting a chargeback or payment dispute does not cancel your subscription. You must separately cancel your account to stop future subscription charges.
A chargeback does not eliminate fees properly charged before cancellation, including fees for periods during which the account remained active or continued to be used.
If a charge is disputed, we may suspend the affected account while the dispute is reviewed or until the outstanding balance is resolved.
When the underlying subscription charge was valid, you are responsible for chargeback or dispute fees assessed to us by our payment provider, to the extent permitted by law.
Nothing in this section limits your right to dispute an unauthorized or legally invalid charge.
Cancellation
The account administrator may cancel the subscription through the account-cancellation process or by sending us a clear cancellation request.
Cancellation takes effect at the end of the current paid billing period unless we confirm an earlier date. You retain access through that date while the account remains in good standing.
Deleting users, discontinuing use, or disputing a charge does not cancel the subscription.
We do not provide refunds or credits for partial billing periods.
Data following cancellation
You are responsible for exporting information you wish to retain before your access ends.
Customer Data is scheduled for deletion 90 days after cancellation or termination. After that date, the account and Customer Data may no longer be recoverable.
Limited information may be retained when required for legal compliance, financial records, fraud prevention, security, or dispute resolution. Backup copies may remain until overwritten through normal backup-retention processes.
Precise Petcare intellectual property
Precise Petcare and its licensors retain all rights in the Service, including its software, design, documentation, trademarks, and related technology.
During an active subscription, you receive a limited, non-exclusive right to use the Service for your business operations.
You may not copy, sell, sublicense, reverse engineer, circumvent, or commercially exploit the Service or use unauthorized methods to access or extract information from it.
If you provide suggestions or feedback, we may use them to improve Precise Petcare without restriction or compensation. Providing feedback does not create a commitment to implement a feature.
Disclaimer
The Service is provided on an "as is" and "as available" basis.
To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Service will always be uninterrupted or error-free, that every issue will be corrected immediately, or that third-party services and communications will always be available or successfully delivered.
Limitation of liability
To the extent permitted by law, Precise Petcare will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, revenue, business, or data.
Our total liability arising from the Service or these Terms will not exceed the subscription fees you paid to Precise Petcare during the 12 months before the event giving rise to the claim.
These limitations do not apply where liability cannot legally be limited.
Indemnification
You agree to indemnify and hold Precise Petcare and its employees and agents harmless from third-party claims arising from:
Your pet care services or business operations;
Customer Data submitted to the Service;
Your violation of law or another person's rights; or
Your misuse of the Service.
Suspension and termination
We may suspend or terminate an account for nonpayment, misuse of the Service, fraud, security risks, unlawful activity, repeated improper chargebacks, or a material violation of these Terms.
When practical, we will provide an opportunity to correct the issue before suspension or termination. Immediate action may be taken when necessary to protect the Service, Customer Data, Precise Petcare, or other users.
Changes to these Terms
We may update these Terms at any time by posting the updated version on this page.
Changes take effect when posted. Your continued use of the Service constitutes acceptance of the updated Terms.
Governing law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.
Any legal proceeding arising from these Terms or the Service will be brought in the applicable state or federal courts located in Williamson County, Tennessee, and you consent to their jurisdiction and venue.
General terms
These Terms, together with the Privacy Policy and any written order or agreement applicable to your account, constitute the agreement concerning your use of the Service.
If part of these Terms is found unenforceable, the remaining provisions remain in effect.
Failure to enforce a provision does not waive the right to enforce it later.