New Features: "On The Way" and "Service In Progress" notifications for clients, New Tags and more

Mar 1, 2023 Adam Feature Updates

Today we're releasing some highly requested updates to the system! We've added labels to each feature:

EVERYONE means that this is a feature that will immediately apply to your site or is available to use
OPTIONAL means it is a feature which you need to turn on to use (either in the settings or single use on a particular page)

"On The Way" and "Service In Progress" notifications for clients

OPTIONAL - You can now allow clients to be notified when the sitter is on their way and/or when their visits have been started. This is configured at Communication > Communication Options > Clients. To be notified when the sitter is on their way the sitter will need to use the "On The Way" button on their My Schedule page. Notifications for visits being started are automatic.

NOTE: for sitters to see the "On The Way" button in the app it requires app version 5.0.7 or greater.

New Tags

OPTIONAL - We have added a new round of icons that can be used as Tags.

IMPORTANT: for sitters using the app these tags will only work on version 4.1.10 and higher (released mid 2020). If an older version of the app is used it will crash when attempting to load a new tag on the My Schedule page.

Clients can upload files

EVERYONE - Clients can now upload files on their My Info and My Pets pages. Clients can only see the files that they personally have uploaded, and CANNOT see files which have been uploaded by staff.

Additional Updates

OPTIONAL - If you use Visit Ratings you can now allow sitters to view their ratings by changing the setting at Site Options > Clients > Clients can Rate visits to "On (visible to Managers and Sitters)"
EVERYONE - The Billing > Transactions page now shows the tip amount applied to each invoice (which is automatic and proportional to how the non-tip portion of the transaction is applied)

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Satisfied Customers

I have never "worked with" or utilized a product where the company, much less the owners, have been SO very hands on, flexible and an unparalleled service approach!

I am thrilled with the system, constantly impressed with how dynamic it is, in addition to the flexibility you offer to customize more areas via your offer to do it on the back end! I looked for months for a system and I am glad because I then, literally, stumbled on yours! Yay!

I have been finding my way around the system quite well, it is incredibly user friendly, it offers a lot of options but you have scaled it to not be overwhelming! I have heard 99% of the time only positive comments from our clients, only one "complaint" and he hasn't even used it yet. LOL!
– Valarie White
Owner, Paradise Paws, LLC

I truly love Precise Petcare. You get a lot of features for a great price, and the system support is amazing!
– Val
Val's Bed Bath & Biscuit

As someone who has spent a lot of money trying other systems and changing from them after a few short months, I have found Precise to be a fantastic product. It has features that I greatly appreciate and they are completely open to suggestions if something is not there.

– Chris Rinker
Critter Capers Pet Sitting